Document the issue before trying to fix it yourself.
Check the stated timeline
Find the manufacturer's recovery instructions and measure after the specified waiting period, not immediately after opening. Confirm that every wrap and restraint has been removed and the sofa has enough room to unfold. Compare the same dimensions shown in the product listing.
Make a clear claim
Photograph the sofa from several angles with a ruler at the uneven area. Save the delivery date, order number, and the written recovery period. Contact the seller within its claim deadline and ask for approved steps, replacement, or return options. Avoid heat, steam, or force unless instructed in writing, as those could damage materials.
A specific, timely record is more useful than repeatedly pulling at an uncooperative cushion.
Featured sofa picks
PARTNER PICKS
No sponsored picks right now.
Our guides are independent of any particular sofa brand. For a North American sofa inquiry or a collaboration, write to helpeveryday@foxmail.com.